Pepsico CEO Indra Nooyi took up the reins of the company when it was facing considerable drop in sales. As a way to address this, she revised her business strategy to make it more inclusive for consumers. She famously went after Mauro Porcini and sought his expert advice to redesign PepsiCo’s user experience. Eventually, her team resolved the problems by relying on an iterative process of understanding users and providing instinctive solutions.
Under the leadership of Indra Nooyi, PepsiCo prioritised user-specific solutions, designed products that were more human-centric and earned the company record-breaking revenues apart from accolades. From designing touch-screen fountain machines (Pepsi Spire) to launching a special line of women’s snacks, PepsiCo reconditioned the way consumers interact with products. Mauro Porcini successfully introduced a more consumer-centric PepsiCo to the world with design thinking being the key driver behind all these changes.
Other Companies taking Cue from PepsiCo
Using design thinking to drive business means designing solutions with customers in mind – not only will that lead to more customer satisfaction but also establish businesses as distinguishable brands. What company wouldn’t want that? Global leaders are already using design thinking to align their customer’s goals and step into the future. Let’s take a look at the top companies who have already benefited from this model.
Apple: Apple is undeniably a classic example of how reconstructing user experience through innovation can lead to revolutionary success. At its core, Apple remains a company that has always championed innovation and delivered unique customer-driven experiences – all thanks to design thinking. Apple products ranging from iPhone, MacBook to ios not just bring you exquisite usability but also optimised functionality. From providing a holistic user experience to predicting customer needs, Apple has successfully shown the rest of the world how it’s done.
Nike: Nike has been a pioneer in merging sports with fashion. A brand which primarily targeted athletes and helped them enhance performance has now become quite a fashion trailblazer. “Move forward” (their pet phrase) not only dictates their designs but also aptly captures their user imagination. All along, design thinking has been instrumental in shaping their advanced products and services.
Google: Needless to say, Google has been acing the game and how! Whether it is Google map or Google Pixel’s image software, Google products are glaring examples of enhanced designs. Google teams are constantly thinking ahead of time and designing products and services that answer futuristic customer needs. Google’s constant endeavour to design products with a focus on user experience has established the brand as a world leader in design thinking.
Design Thinking has been around for longer than we think and its focus towards building enhanced user experiences has made it a much coveted strategy for brand building today. To put it in Porcini’s own words,
“People don’t buy, actually, products anymore, they buy experiences that are meaningful to them, they buy solutions that are realistic, that transcend the product, that go beyond the product, and mostly they buy stories that need to be authentic.”
PepsiCo’s success has inspired many other companies to rethink their business strategy and hire design thinking experts. If you are an enthusiast, learn more about it here.